Frequently Asked Questions
Everything you need to know about your Songmont experience.
Where does Songmont ship to?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 5 to 10 business days for international orders.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags and packaging intact.
How should I care for my Songmont leather bag?
To maintain the natural beauty of the leather, avoid prolonged exposure to direct sunlight or moisture. Clean with a soft, dry cloth and store in the provided dust bag when not in use.
Are your products made from genuine leather?
Yes, Songmont uses premium, high-quality genuine leathers, including supple calfskin and durable grained leathers, sourced for their texture and longevity.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.