Returns & Exchanges

Songmont offers a 30-day return policy for all unused products in their original packaging to ensure your complete satisfaction with our artisanal leather goods. We strive to make the process seamless, reflecting the care and quality put into every handcrafted piece.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original dust bag and box, ensuring all protective films and tags remain intact to qualify for a full refund.

• 3.
  Ship the Item

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the item for quality assurance, your refund will be processed back to your original payment method within 5-10 business days.